
Privacy policy
Protecting your privacy is important to us
POLICY OBJECTIVE​
We are committed to protecting your personal information. This Personal Information Protecting Policy (the “Policy”) outlines the current direction and practices of RobFit Centre de Kinésiologie Inc. (“RobFit KinCentre”), what information we collect, how we use and share it, as well as your choices and rights. Use of our website, and our training facility, indicate your agreement to our Policy.
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Applicable Laws
This Policy is governed by and interpreted in accordance with the laws of the Province of Québec (Canada) and the laws of Canada applicable to contracts entered into and performed by Québec residents.
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PERSONAL INFORMATION WE COLLECT
Clients of the RobFit KinCentre must provide certain personal information necessary for us to provide our services. “Personal Information” refers to the information about you, including your name, mailing address, email address, phone number, date of birth, reason for consultation, medical history, and any other relevant information to the services we offer.
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Use of Information
We use your personal information to carry out our services, to communicate with you, to process memberships and registration to our services, to answer questions and requests for information, schedule appointments, billing, managing services and schedules, and provide you with effective and personalized training and treatment.
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Information Sharing
We do not share, sell or distribute your personal information to unrelated third parties, without your written consent, and only to third parties involved in processing your file, except as required by law. Only our staff who need access to your personal information in the course of their duties will have access to it. They have all been trained to handle this information appropriately and in accordance with our strict confidentiality standards.
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HOW WE PROTECT YOUR PERSONAL INFORMATION
We take the appropriate steps in accordance with industry’s best practices to protect your personal information from unauthorized access, use or disclosure.
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We strive to ensure that the personal information in our databases remains reliable, accurate, complete and up to date, and to protect the confidentiality and security of our databases.
We retain your personal information only for the period necessary to achieve the purposes for which it was collected or until you withdraw your consent, and thus comply with our legal and regulatory obligations. After this time, we will securely delete your data as required by RobFit KinCentre’s retention schedule.
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Our website may include hyperlinks to websites that we do not operate or supervise. Our Policy does not apply to personal information collected on these websites, and we ask that you review any privacy policies posted on a website you visit before using it or providing your personal information.
The Internet is made up of many international connections. If you use our website from a country other than the one in which the server is located (Canada), the various communications will necessarily ensure that the information will cross international borders. By using our website, you accept these transfers.
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YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
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You have the right to:
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access your personal information
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correct or update your personal information
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revoke your consent to the use or disclosure of your personal information, where relevant
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make a complaint about how your information is handled and used.
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POLICY UPDATE
Our Policy is subject to periodic change to reflect legislative or operational adjustments within our organization. Any changes will be identified in this Policy. We invite you to consult it regularly.
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HOW TO CONTACT US
To exercise your rights, forward any information request, questions, or to make a complaint about your personal information please contact our person in charge of the protection of personal information.
Gabrielle Little
Email: info@robfit.ca, Phone: 819.421.0560
Mailing address: 444 Rue de St-Jovite, Mont-Tremblant, Québec J8E 2Z9.
Thank you for your trust and cooperation in protecting your personal information.
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This Policy was last updated January 28, 2025